Info Desk - FAQ

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How does cellular service work?
A "cell" is an area covered by one of the towers you may see along roadways. Each cell consists of a low-powered radio transmitter and control equipment connected to a Mobile Switching Center (MSC). The MSC tracks your calls as you leave one cell's coverage area and enter another, so you can enjoy uninterrupted conversations in most areas.
 
How do I use my cellular phone?
Using your cell phone is easy and very much like using any other phone.

Placing Calls:
1. Turn on your phone (you might have to "unlock" the phone using your personal unlock code).
2. If you're placing a local call to a landline phone (like your home/office phone), or another cellular phone, enter the number,( Including the Area Code) just as you would for a regular phone call, and press SEND.


Ending Calls:
Press the END button.
 
Receiving Calls: Make sure your phone is turned on. To answer an incoming call, just press send.
 

Do I get billed for calls that are not answered or busy signals?
Charges for calls that connect begin when you press SEND and end when the call disconnects from the system. This may be a few seconds after you press END or otherwise end the call. You are billed only for answered calls and there is no charge for busy signals or unanswered calls ONLY on the Verizon Wireless network.*
 
* While roaming on other carriers systems you may be billed for incomplete calls at the visited systems rates.
 
Can I use my phone in and out of my "home" system?
Your home airtime rate area is the geographic area where your home airtime rates apply. This may be different from your cellular local calling area. Sometimes you may incur toll or cellular long distance charges on calls made within your home airtime rate area. Verizon Wireless defines home airtime rate area boundaries and cellular local calling area boundaries. These are subject to change. Home airtime rate areas may also be referred to as home service areas or home calling area.
 
What does it mean to "roam"?
When you make or receive calls outside of your home airtime rate area, you are "roaming" on another system. Your price plan map will assist you in determining when you are roaming. Airtime minutes used while roaming are not part of your service plan minute allowance, unless your price plan specifies otherwise. Automatic roaming availability may be restricted in certain areas to prevent fraud.
 
What types of price plan options are available for me?
Verizon Wireless offers a wide variety of price plans based on your cellular usage and calling area. There are price plans available to suit our emergency users, and our business users. We also have price plans geared towards customers who only use their phone locally, and those who need to use the cellular phone throughout the U.S.
 
What charges would I expect to see on my Verizon Wireless bill?
Customers might typically see the following:

• Monthly Access
  Monthly access charges are billed one month in advance. Your first bill will be calculated from the date you began service to your first bill cycle date, plus the next month's access charge. Because of this pro-rate, your first bill may be larger than subsequent bills.
  
• Monthly Minute Allowance
  Select price plans offer a monthly minute allowance. This is a set amount of airtime minutes allocated under your price plan. Unused airtime minutes are forfeited and you may not carry them into the next billing cycle. Your first minutes of home airtime will be applied to your allowance; for example, if your plan includes 300 minutes of airtime, the first 300 minutes of home rate airtime will be deducted. Landline fees, toll charges, and long distance charges are not included on airtime allowance minutes, ( unless specified in your Price Plan ) and will be charged separately.
  
• Landline Charges
  The landline charge is our handling fee that you incur when you place a cellular call that is processed through a local telephone company. This charge applies to calls connected to a landline telephone number, a pager, or to a cellular phone not on our network. The landline charge does not apply when making any cellular long distance calls or calls to "800" or "888" numbers. Landline charges may vary according to price plan. Landline charges may vary when roaming based on charges established by the visited system and at our discretion.
  
• Toll and Cellular Long Distance
  Toll and cellular long distance charges are in addition to home airtime charges for your calls. You will incur either toll or cellular long distance charges when you are in a cellular local calling area and place a call to a number outside this area. As with all cellular calls, these charges are based on your location at the start of the call and do not change even though you may move during the call. Long distance charges may vary while roaming based on the rates of the visited system.
  
• Taxes and Surcharges
  Your bill will include federal, state, and, where applicable, local taxes. It may also include surcharges. These charges are based on the rates applicable to your billing address and the location where the call is processed. Taxes incurred while roaming will be billed at the rate charged by the state where the service is used and are based on the tax imposed by the visited system.
  
• Early Termination Fee
  Your contract term will be for the initial term required by your price plan or relevant promotion, usually one or two years. If you cancel during this term, a $175 early termination fee will apply. At the end of your initial term, your agreement will convert to a month-to-month term.

What are your peak and off-peak hours?
For some calling plans, your per-minute home airtime rates may be determined by the time of day you place the call. In most regions, peak hours are Monday through Friday, 6:00 a.m. to 9:00 p.m. Off peak hours are Monday through Friday, 9:01 p.m. to 5:59 a.m., and Saturday, Sunday, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
 
What IQ services are available on my cellular phone?
IQ services consist of Voice Mail, Call Waiting, Call Forwarding, No Answer/Busy Transfer, and Three Way Calling. There is no extra charges for these services in most areas, airtime charges do apply when they are used.

IQ services may not be available while roaming.
 
What additional features are available?
Enhanced Voice mail lets callers leave voice messages for you 24 hours a day. Enhanced voice mail service adds value to both your cellular phone and pager. It enables you to be paged when a message is left in your Mobile Messenger mailbox. It also allows you the flexibility of when and how often you want to be paged, as well as the types of calls you want to be paged for. Text Messaging and Mobile Web are also available
Monthly service charges may apply.
 
 
How do I reach Directory Assistance?
You have two options: InfoAssist, our information and call connection service or directory assistance offered by the local landline telephone company.

• You can reach InfoAssist by dialing 411 or 555-1212.
• To reach landline telephone company directory assistance you must dial the Verizon Wireless-designated number appropriate for the locality from which you are calling.
• When using either the landline telephone company directory assistance or InfoAssist, you will incur a charge for the service as well as airtime. Charges for both InfoAssist and landline telephone company directory assistance vary by location.

What are the benefits of a cellular phone?
You have an increased sense of safety and security. You can be more productive and have more time to do other things. You can make calls, and callers can get in touch with you when you are not at home or in the office.
 
How can I reach Customer Service, and what are the hours?
Future Communications will be happy to assist you with all of your customer service needs. We also have Verizon Wireless Customer Service department, which is open 24 hours a day, seven days a week and can be reached by dialing 611, *611 or *BAM from your cellular phone when you're in a Verizon Wireless market¹.
 
Who do I call if I am interested in activating service with Verizon Wireless?
Visit one of our stores, with Four convenient locations throughout New Jersey. If you prefer to speak with us, call one of our stores and a Communications Specialist will be happy to help you find exactly what you are looking for.
 
¹Mobile Minutes^sm customers will be connected to the Boston Communications Group (BCG) by dialing 611, *611 or BAM. Mobile Minutes customers can reach Verizon Wireless customer service by dialing into the Boston Communications Group and then selecting the option for customer service.