Info Desk - FAQ's - Roaming
Questions:

What is roaming?

I can't roam, what could be the problem?

How do I place calls when roaming in the United States?

How do I place calls when roaming outside the United States?

In what countries can I take my Verizon Wireless phone and be able to make and receive calls?

What if I am traveling to a country other than those listed, is there a way to have wireless service?

Why does it take up to two billing statements for all of my roaming charges to appear?

Why was I billed for incomplete calls while roaming when I'm not charged for them in my home service area?

Why am I being billed two different charges for some calls I made while roaming?

How are roaming taxes calculated?

Do you have service area maps available on your website?


Answers:

What is roaming?

Roaming is the ability to place and receive calls on cellular networks outside your home service area.

I can't roam, what could be the problem?

Can't roam? You may be traveling in one of the areas where Fraud Protection has been set up on the network. You'll need to enter your PIN. In many Verizon Wireless cities, your phone automatically locks within one hour after you turn it off. When roaming, you must re-enter your PIN before placing a call. Please contact Verizon Wireless Customer Service by pressing *611 (a free call from your wireless phone). Another possible cause is that your phone is on the wrong System Select (an internal setting, easily changed).

Helpful Tips:

Go into your phone's settings. Find System Select and choose the Home or Home Only setting (may not work on all phones).

Find out if your home service area is A-Side or B-Side and set your System Select accordingly.

Check your phone's manual for instructions on setting the System Select.

If you still need help, contact your phone's manufacturer, or press *611 (a free call from your wireless phone) to contact a Verizon Wireless customer service representative.

How do I place calls when roaming in the United States?

In most areas, simply dial the area code and number for both long distance and local calls. In some areas, you may need to dial a "1" before the area code and number.

How do I place calls when roaming outside the United States?

While each country is unique, here are some guidelines:

Puerto Rico and Canada are on the North American dialing plan, and making calls is similar to while in the United States - no unique country codes are necessary.

For calls while in Mexico, the following patterns should be used:

For calls in South Korea, the following patterns should be used:
  • Calling landline within Korea: Dial the Area Code + Phone Number (example: Seoul [Area Code 02]: 1234-5678 = 02-1234-5678)
  • Calling wireless within Korea: Dial the Mobile Phone Number (example: [SK Telecom] 011-789-0001 = 011-789-0001)
  • Calling International: Dial 00700 + Country Code + Area Code + Phone Number (example: (212) 555-1212 = 007-001-212-555-1212
  • Calling your voicemail: Dial 007 + 001, plus your 10-digit wireless number. Once in the voicemail platform, press # and your passcode
  • Calling other Verizon Wireless Roamer in Korea is the same as an international call

In what countries can I take my Verizon Wireless phone and be able to make and receive calls?

Canada
Mexico:

Puerto Rico
South Korea

What if I am traveling to a country other than those listed, is there a way to have wireless service?

If you plan to travel to other international locations, Verizon Wireless offers International Traveler®, a product exclusively for Verizon Wireless customers with service provided by Rent-a-Phone. For more details on the program, including pricing and service availability please contact Customer Service at 1-800-711-8300

Why does it take up to two billing statements for all of my roaming charges to appear?

Some carriers take up to 45 days to forward roaming charges to our company. Therefore, there may be a delay in billing roaming charges resulting in charges to customers appearing on multiple billing statements.

Why was I billed for incomplete calls while roaming when I'm not charged for them in my home service area?

When roaming, you may be charged for incomplete calls based on the visited market's billing policy for rating calls.

Why am I being billed two different charges for some calls I made while roaming?

Whenever you use your phone outside of your home service area, you may be subject to roaming airtime charges, plus roaming toll charges, as well as any applicable taxes on your usage. These charges vary, depending on where you roam.

How are roaming taxes calculated?

Taxes on roaming charges will vary. These taxes are assessed by the carrier in the market where you roamed.

Do you have service area maps available on your website?

Yes, service area maps are available on our website.
Click Here to view coverage areas.