Equipment Getting Started FAQs Glossary of Terms Click on any subject that you wish to receive more information on: About Mobile Office Service Service Availability Equipment Requirements Software Requirements The Digital Data Phone Dial-up Connections About Mobile Office Service What does Mobile Office allow me to do? What does the Mobile Office configuration software do? How do I obtain fast access to the Internet? How fast can I send and receive digital data using the Mobile Office service? What are the advantages of the Verizon Wireless digital Mobile Office service over conventional analog data service? Do I need a separate Internet service provider (ISP)? Why would I want to sign up with one? Does Verizon Wireless provide an e-mail account as part of the Mobile Office service? How much does it cost to use the Verizon Wireless digital data service? Where do I go for wireless data support? Service Availability Where will my Mobile Office service work? What if I need to use wireless data services outside of the current Mobile Office digital data service area? Equipment Requirements What kind of equipment do I need to send and receive digital data? What are the computer requirements for running the Mobile Office service? Software Requirements Do I need special software to set up my computer and phone to use the Mobile Office service? Do I need special software to send and receive faxes? Do I need special software to check my email? Do I need special software to access the Internet? The Digital Data Phone What kind of phones can I use with Mobile Office service? Where do I purchase a digital data phone? My office network is protected by a firewall. Are firewalls a problem for the digital data phone? Is there a difference between a digital data phone and other types of cellular phones? Can I use my digital data phone to make voice phone calls, just as with any other cell phone? Dial-up Connections Can I change the name of the dial-up connection given in the instructions? About Mobile Office Service What does Mobile Office allow me to do? With Mobile Office, you can: Establish quick connections to the Internet. With the Quick 2 NetSM feature, you can get connected to the internet typically in less than 10 seconds. Dial into corporate networks or other services (e-mail, Internet, etc. just as you would using a regular phone line.) Send and receive faxes. What does the Mobile Office configuration software do? Installs Fourelle's VenturiTM compression software, which can double the performance of the Quick 2 NetSM feature for internet browsing, e-mail downloads, and file transfers. How do I obtain fast access to the Internet? Mobile Office subscribers can use the Quick 2 NetSM feature to quickly access the Internet, typically in less than 10 seconds. All of your wireless connections are available through the Verizon Mobile Office Application. Just "double-click" the Verizon Mobile Office shortcut on your desktop. You do not need to maintain a separate account with an Internet service provider (ISP), since access to the Internet is part of the Mobile Office service offer. And, there are no incremental access or feature fees for this service. How fast can I send and receive digital data using the Mobile Office service? The connection speed for Mobile Office service and faxing is typically 14,400 bits per second (bps). What are the advantages of the Verizon Wireless digital Mobile Office service over conventional analog data service? Faster connection speeds: 14,400 bps for digital data as compared to 4800 to 9600 bps for analog. Increased reliability: Digital service offers more reliability and throughput than analog data service. Increased battery life: Digital phones require less power than analog phones, thus extending the battery life. Fast access to the Internet: Through our Quick 2 NetSM feature, Verizon Wireless enables fast access to the Internet, typically in less than 10 seconds. No monthly service fee: Verizon Wireless does not charge a monthly fee for the Mobile Office service. The service is billed at the same low "per minute" rates as your Verizon Wireless voice service today. Check with your local Verizon Wireless representative for special promotions and pricing options for your area.   Back to Top Do I need a separate Internet service provider (ISP)? Why would I want to sign up with one? You don't need a separate ISP for wireless access to the Internet through your Mobile Office service. However, if you want to access the Internet using a modem and a regular phone line, you will need a separate account with an ISP to do this. Verizon Wireless does not charge a monthly fee for the Mobile Office service. The service is billed at the same low "per minute" rates as your Verizon Wireless voice service today. Check with your local Verizon Wireless representative for special promotions and pricing options for your area. Does Verizon Wireless provide an e-mail account as part of the Mobile Office service? Mobile Office does not include an e-mail account for you at this time. However, if you do not have an e-mail account, you can sign up for free e-mail at many places on the Internet, such as; www.yahoo.com, www.altavista.com or www.msn.com. Additionally, if you already have an existing e-mail account with an ISP, you will have wireless access to that account through Mobile Office. How much does it cost to use the Verizon Wireless data service? Verizon Wireless does not charge a monthly fee for the Mobile Office service. The service is billed at the same low "per minute" rates as your Verizon Wireless voice service today. Check with your local Verizon Wireless representative for special promotions and pricing options for your area. Where do I go for Wireless data support? If you are using the Mobile Office configuration software, please review the Help file found on the CD. If you are not using the Mobile Office configuration software, please see the user guides for basic set-up instructions and additional information for using the Mobile Office service. If you are still having problems contact your Verizon Wireless office or dial *611 from your cellular phone and select the prompt "Internet Solutions" for assistance. Try your phone manufacturer (see your owner's manual for numbers). If you are using a Windows device, try the Microsoft support site at http://support.microsoft.com Call your computer manufacturer (see your computer manual for numbers). Call your communication software company (see your software manual for numbers).     Back to Top Service Availability Where will my Mobile Office service work? The Mobile Office service is available in all Verizon Wireless digital markets and the list keeps growing. For availability in specific areas, check with your Verizon Wireless representative.   What if I need to use wireless data services outside of the current Mobile Office digital data service area? One recommendation is to consider Qualcomm's QCP-860 phone with the Qualcomm "Data On the Go" PC-card modem. In addition to supporting digital data service through Mobile Office, this solution supports data connectivity where Mobile Office is unavailable, by forcing the phone into its analog mode. A roaming fee may apply and connection times to the Internet may vary. Equipment Requirements What kind of equipment do I need to send and receive digital data? A compatible digital data capable phone A compatible serial data cable to connect your computer with your phone. If you are having difficulty locating a serial data cable to purchase for your data-capable digital phone, visit www.thesupplynet.com or dial *611 from your cellular phone and select the prompts "Internet Solutions", and then "Mobile Office" for other possible solutions. A laptop computer with a PC-card slot or a serial port or Personal Digital Assistant (PDA) Laptop computers: Windows 95/98/2000/NT or Macintosh. PDAs: Windows CE or Palm (OS version 3.0 or higher.) The Mobile Office kit is complete with everything you'll need to get started. Additional equipment is required for Macintosh laptops and laptops without a standard RS-232 serial port; if you don't own the Mobile Office kit check with your phone or device manufacturer for alternatives. Internet browser software and/or other communication software With the equipment listed above, you will be able to use wireless data services within the digital data service areas currently supported for Mobile Office service. Your Verizon Wireless representative can provide you with current service availability information for this solution. What are the computer requirements for running the Mobile Office service? All you need is a laptop computer running Windows 95, 98, 2000 or NT. Macintosh laptops are also supported, with some additional equipment requirements. Please refer to our user guides. You can also use Windows CE devices or Palm connected organizers (OS version 3.0 or higher), with addition of a null modem adapter or special cabling. Please refer to our user guides.   Back to Top Software Requirements Do I need special software to set up my computer and phone to use the Mobile Office service? No. However, the Mobile Office kit does include software that will automatically configure your computer, which generally enhances connection speeds. This software is also available for purchase by itself. If you already own a serial data cable and you elect to not purchase the configuration software you can still use the set-up instructions in our user guides to use your phone as a modem. Do I need special software to send and receive faxes? Yes, you need to use Winfax Pro version 9.x or higher. This is the only fax program currently supported. Do I need special software to check e-mail? If you are using web-based e-mail, you can simply use your Internet browser to check for mail. If you have an existing POP3 e-mail account with an ISP, you can use Mobile Office to connect with your ISP, then use the same e-mail program you currently use to check for mail. Do I need special software to access the Internet? You will need standard Internet browser software, such as Internet Explorer or Netscape Navigator, to take full advantage of your Mobile Office service. For most browsers, if you access the Internet through your corporate network or from work, you will need to change your proxy from manual to direct Internet access. See Using Your Mobile Office Service in our user guides section for additional information.   Back to Top The Digital Data Phone What kind of phones can I use with my Mobile Office service? Mobile Office kits are available for the following tri-mode digital phones: Kyocera 2035a and the Motorola StarTac Series are also supported. To view a list of compatible equipment, see our Mobile Office/Equipment page. Where do I purchase a digital data phone? You have several options for purchasing a digital data phone: Visit your nearest Future Communications Sales Center. Or visit any authorized retail outlet providing Verizon Wireless service. My office network is protected by a firewall. Are firewalls a problem for the digital data phone? No. If your company already supports remote access over a conventional modem connected to a regular phone line, your digital data phone and connector cable should also work. If you are already set up for remote access using a conventional modem, it usually takes only a few minutes to set up your digital phone. If you are not set up for remote access, check with your network administrator to see if you require any special client software to access your network. Is there a difference between a digital data phone and other types of cellular phones? Yes. The digital data phones that are supported behave like an external modem for two purposes: To connect you directly to the Internet through the Verizon Wireless network. To connect you with an actual modem in the Verizon Wireless network (used for access to your corporate network or Internet service provider). These digital data phones are designed to connect to a laptop computer or personal digital assistant (PDA), using a serial data cable, to accommodate data transmission without an additional modem. Conventional cellular phones do not have data capabilities without the use of an additional modem. Can I use my digital data phone to make voice phone calls, just as with any other cell phone? Yes. Your digital data phone is built for both voice transmission and digital data transmission. Dial-up Connections Can I change the name of the dial-up connection given in the instructions? Yes. You may customize the name of your connection. You may also create as many connections as you need for each network or service provider you wish to access. Instructions are included in our user guides.   Back to Top